Shipping & Return Policy
WE SHIP WORLDWIDE!
Shipping in the US:
Standard shipping will take 5-7 business days after the order is placed. Express shipping 1-3 business days.
International shipping:
Standard shipping takes 10-16 business days after the order is placed. Express shipping 3-4 business days.
Exchange Policy:
Thank you for shopping at WESH online shop. We strive to provide you with the best products and services possible. However, we understand that there may be times when you need to exchange an item. Please review our return policy below.
- Eligibility for exchange only:
- To be eligible for exchange the item must be unused, unworn, and in its original condition with all tags attached.
- Exchange request must be initiated within 14 days of receiving the item.
- Certain items, such as lingerie, swimwear, and personalized/customized products, are non-returnable for hygiene and safety reasons, unless there is a manufacturing defect.
- Exchange process:
- To initiate an exchange, please contact our customer support team through our website or by email, providing your order details and reason for your exchange.
- Please securely package the item(s) you wish to exchange, including all original packaging materials and accessories, and clearly mark the RMA number on the outside of the package.
- Ship the item(s) back to us using a reliable and trackable shipping method. The return shipping cost is the responsibility of the customer.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team immediately, providing order details and clear photos of the damaged/defective item.
- We will assess the situation and provide you with further instructions, which may include a return, replacement, or refund.
- Sales & Promotions
- There is no exchange or return on special promotion or sale items
Please note that our exchange policy is subject to change without prior notice. It is recommended to review the policy before making a purchase. If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team. We are here to help!
